Cancellation Policy

Respecting Everyone’s Time – Our Cancellation Policy

We understand that life can be unpredictable, but missed appointments or last-minute cancellations affect our team and other patients needing care. When you book an appointment, that time is reserved exclusively for you, and we do not double-book patients.

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. This allows us to offer the time to another patient who may require urgent treatment.

Need to reschedule? Let us know as early as possible.

Arriving Late

Making the Most of Your Appointment

Please aim to arrive on time so we can complete your treatment as planned. We understand that delays happen, and we will do our best to accommodate you within the remaining appointment time.

However, if you arrive too late for your treatment to be completed, we may need to reschedule your appointment, and cancellation policies may apply.

Running late? Call us at 07 4638 3384.

Cancelling or Rescheduling

How to Do It Right

If your appointment time no longer works for you, we are happy to reschedule. To avoid cancellation fees and allow us to assist other patients, please:

Call 07 4638 3384 at least 24 hours in advance to reschedule.
Keep in mind that reminder calls or SMS are a courtesy, but it remains your responsibility to attend or reschedule your appointment.
If cancellations become frequent, we may require a deposit to secure future bookings.

Need to change your appointment? Contact us now.

No-Shows & Last-Minute Cancellations

Why It Matters

When an appointment is cancelled at the last minute or a patient does not show up, time is lost that could have been used to help someone in urgent need.

If you cannot attend, please inform us as soon as possible.
In case of illness or emergencies, we will do our best to reschedule your appointment fairly.
Repeated no-shows may require a deposit for future bookings.

We appreciate your cooperation in keeping our schedule fair for everyone.

Need To Reschedule? Let Us Know!

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact soon as possible. Our team is here to assist you and ensure you receive the care you need at a convenient time.

Call us on 07 4638 3384 to reschedule or ask about our cancellation policy.